I saw a standup comic talking about people getting offended once and he talked about this saying. I am HEAVILY paraphrasing but...
"Im sorry you feel that way" isnt a real apology, but its how I feel about people coming to a show, laughing at 9 jokes and then being personally offended by the 10th. I dont want to offend people. That joke has killed the last 20 times I told it so while I'm not changing my jokes I genuinely am sorry they feel that way."
Its definitely some fucked up attempt at uno reversing. They can't admit mistake. Or worse, rather than try to understand the disconnect, they went into "it's your fault".
Don't confuse it with the "I'm sorry you feel that way" as sometimes it sounds similar and used to the same effect, but different because it's not trying to shift blame, but acknowledge your emotions.
"I'm sorry for [not the main thing you should be apologizing for]..."
🚫 Apologizing on behalf of the recipient:
"I'm sorry you feel that way"
"I'm sorry you came to that conclusion"
🚫 Insulting the intelligence of the recipient by way of apology:
"I'm sorry for not being more clear"
"I'm sorry about being so misleading"
🚫 Non-apologies:
"I apologize for..."
"It's regrettable that..."
"It was terrible to..."
When in doubt, keep it simple. Get the main apology out ASAP, then carefully start saying your piece afterward. Focus on yourself if the situation demands explaining yourself (many don't). Be extremely careful to speak only constructively about other individuals during the apology (if you can't say something nice...).
For example: "I'm sorry. I didn't mean it like that. Is there anything I can do to make it up to you?"
🚫 Insulting the intelligence of the recipient by way of apology:
"I'm sorry for not being more clear"
"I'm sorry about being so misleading"
How are those insulting? Saying that I should have been more clear means I am the one who messed up by not communicating properly. Something like "sorry that you misunderstood" would be insulting since it places the blame on the recipient's intelligence.
They're not inherently insulting - there are ways to use those phrases appropriately, but they can be (and often are) used sarcastically, when the speaker had been clear in the first place.
The main issue is that it partially reassigns blame onto the recipient of the apology. As if you're saying "I could have done better, but if you were someone else it might not have been an issue in the first place".
Keep in mind that most apologies are being given unto hurt people and hurt people are less likely to give you the benefit of the doubt. That's why rule #1 is to keep it simple and spare the details.
EDIT:
A good example of this in context: "I'm sorry for this mixup. It should've been written better."
Making the object of the sentence explicit ("this mixup") removes the implied presence of the recipient ("I'm sorry for not being more clear (with you)").
People like the benefits of apologizing but don't want to pay the ego tax. It's one of the singlemost powerful social rituals we have as a species but you wouldn't know it based on how tightfisted so many apologies get.
Waiting until it's "water under the bridge" and then apologizing because no amends have to be made and it still makes them look better. I'm no expert on apologies as a Reddit post of mine gives away, but one thing I'm sure of is an apology is supposed to be diplomatic.
Side note, I have decided this is the best way to apologize to me. Nothing else is necessary.
Ya know, I'm not actually sorry, but I'm being forced to apologize. Next time just don't get upset, you cowardly snowflake and I won't have to apologize. Sorry, not actually sorry.
Nah, no apology is always better than a non-apology in my opinion. Not apologising makes you a rude person. Doing a fake apology makes you a narcissistic gaslighter.
I have a family member that never apologies for shitty behaviour. They expect to be forgiven, every time without doing anything even an insincere apology.