They do that because you are not the customer, your employer is.
That and there's no incentive for the insurance companies to do good things. If given a choice of making more money or less money they choose more money every time.
Yup, a lot of nonsense could be resolved if I could switch providers on my own. There would still be a lot of nonsense though.
My original comment made no sense. The dumbest people I've worked with were former public sector employees (ex US military). The amount of rote memorization, throwing shit at the wall, and general "just following orders" antics was hilarious and concerning considering they were breaking critical businesses infrastructure on a daily basis.
The most concerning thing with that kind of mindset is that they somehow completely forgot how to just follow procedures step-by-step exactly as requested when that request comes from the IT department.
And still it's not efficient if the goal is long term corporate profits (which is a shit goal but whatever), because the rich fuckers will steal from shareholders, too.
Much like the picture. Or maybe that's the point. It's the weekend, you can't blame me if I don't get it.
Just think that 4 hour call will sooner be replaced by a chat bot that claims to have AI features but is just a flow chart of
randInt(1,100) If randInt <40: Call denyClaim Else: Call referToAgentCapitalism isn't efficient! It's creates whole industries that have no other purpose but to lech off the system. Land lords, insurance, none rehabilitation based justice system, private/charter schools, car dealerships, military industrial complex, etc.
The whole finance sector only exists to give rich people free money.
You missed investment banking.
Eh, some of those provide value:
- land lords - good ones fix stuff
- insurance - good ones pay out claims
- private/charter schools - provide competition for public schools, and generally both get better as a result; we like our charter school, but we only went because our local admin was driving teachers away (since been replaced)
I got nothing for the rest.
In another thread someone pointed out that there's land lords and there's property management. Sometimes one entity is both, but not always. Property management provides value for money- i don't want to deal with maintaining the building myself, so I'll pay someone to do it. Landlords just make money because they happen to own the place, but provide little to no value.
Also private schools I think mostly are a vehicle for racism and undermining public schools. I don't think they're good.
It is efficient. At generating profits for the rich, that is. The system isn't broken, this is the intended result.
Car dealerships is a weird one in that list. That’s like saying one should go to cuisinart to buy a toaster rather than Walmart. They’re a car retailer…
Uhhhh the car buying process is so different than any other industry that comparing it to buying a toaster is disingenuous. What if I told you, "you're not allowed to buy this toaster from Cuisinart directly." Not only that but you must go to a store with a mark up to buy the toaster. Would you feel the same?
I had this same argument 20 years ago when I compared private industry's efficiency to a Comcast call center. Four hours of hold for 'you plug back in and out?' and/or a disconnect.
Albeit I now work in government where we are culturally required to refer to people as 'customers'. Though people are always shocked when they get a response from a human within a week's time. The bar of expectations is low.
customers
For everyone who thinks "users" or "clients" is dehumanizing, it can in fact get worse. IMO "clients" isn't even that bad as a way to differentiate people you are serving from those you are not serving, but I would never be able to accept calling the people I help "customers". We are not doing business, this is a public service ffs.
Efficient at what and for whom? The whole concept is bullshit when applied to a social science like economics.
It's not just (time now required for task)/(time previously required for task)? So if it normally costs 4 hours to get a jug of water, and we build pipes to make it cost 4 minutes, then it's a 60x increase in efficiency.
Bias: manufacturing engineer
A mises link? In my lemmy? Call me surprised and delighted
As someone who lives in a first world country with a socialised healthcare system, I find this almost unbelievable and morally repugnant.
Efficiency is a thing that is measured in profit for the most part sadly. Not in how many customers are successfully served in a certain time span.
As i always say, it is efficient, just not for you
It really isn't though. Even if you take corruption and siphoning off profits as the actual goal capitalism sabotages the goal of getting the maximum amount of money to siphon off all the time through short-sighted policies in much the same way overfishing and similar short-sighted ways of treating common goods does.
You mistyped 90
