Even if it is not their fault, what people see is that they provide bad quality service. Very low percentage ofthem will care to read details when Netflix publishes a post-mortem of an issue, assuming they even do.
that… is unlikely… they took 7 years to migrate TO AWS, and the last i heard they completed a massive migration to IPv6 on AWS in 2021… it’d take them a massive amount of engineering and time to migrate off AWS