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people shouldn't have to know how computers work. Computer scientists exist to know that for them
you shouldn't need to be a radio engineer to use a phone
I think people should have at least general knowledge about the internal workings of the things they use.
When PCs started becoming fully mainstream in the late 90s, I thought "finally! people will learn to use them and not act like they're paralyzed, computer use is nerdy, or like clicking around a GUI is terrifying!". Alas, nope.
Yeah, a lot of people are making this comment, and they're missing the point.
But many people would like to fix there own issues and make there device work for them. Not all but a decent majority.
Just look at peoples wallpapers and apps