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Ellecram @ Ellecram @beehaw.org
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2 yr. ago

Creative Good: Why customers don’t want chat bots

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  • That would bring fear to my life. I have not had any good chat box experiences and certainly would not want one during a potential emergency. Some countries - perhaps most - have a dedicated line for real emergencies and a separate line for non emergency calls. I would be frustrated if the officials put a chatbot on either of them.