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The original was posted on /r/pcmasterrace by /u/Mulgoki on 2024-05-08 00:31:02.

Original URL: https://alb.reddit.com/cr?za=683KMP336y5f2bkg1pQ-gb88CBs375xr5_vsbnATL-8HxXrNCOjjE8xKzGtvpSBUBFnXH38jcTK-EtpvveVSX_u-Ct8QGpBrdXRFeJusQ4gIYpkZSbQVVnLSjArpxOFuZezIDwB98ogV68zY4Afuw9U2CsSNoYAGcWbVpaDn7JqlM9kNw1Gz-0NyFqwIqE91Mo0bypTnmqh3NZC7HWtY4VOAnZaZKAksDLsvOXjkdEBZf1SW1BozQ3LuVSql4KKATLUuhUlgTyABhfXfcB6hECqy2GBW11PMAYT6t-n4-XKXevpnEbO2AGreEYboCaxIUBSUlhKaLsMfLJ9LT__v16G0Voc07UUqA59DLKEFhEmFrBfpCtQqaoCruNgduXcxrDlKcZEBr61Vgp4KY2bYhPWtMCePFvuoUYcYJYIkBD9NBM7h&zp=v-wKmM6ZrgUl7a2oSXlgTqIY3sNhhNQo5KAx1ZTWtXdTRsXCDLciVh7p8Wh_sGnQZcVsXQMAa7rMN_PWp_hSRtFU-j_roOkgRtIMNG5YmVqikFZWfpLMTN5ptH9mFc4V4NNhKwE-F5e5bOKICU7169zMOlfrvWgub44T7Ab-zKykwoNs10Tx3dLMlc7r3ykVhhpFeVKiIWU0_w

nvidia sub took down the post, here is a follow up. Prices are in CAD.

Purchased brand new ASUS RTX4090 2 weeks ago. Card works perfectly (confirmed by local store) but the safety plastic indent got scratched off. Skeptical of melting stories on 4090 so sent it to ASUS RMA to have it repaired advised by my local store (Canada Computers) and ASUS support. They quote $3758 to have it repaired. Asked for supervisor/manager to make sure the quotation is correct just to repair a small plastic indent. The supervisor confirmed and said will give me 30% off to have it repaired. I told them that's unacceptable and to escalate this case.

[UPDATE]

On the same day they send an email with the case escalated. They state the GPU is now not "functionable" because of the damage and is not covered under warranty. The GPU needs to be replaced now and wants me to pay over the retail price?!?! Below is exactly what they said, emails, and photo of the GPU taken from their repair centre.

"Thank you for reaching out to ASUS Invoice Quotation Support. My name is Amelia M . Thank you for the opportunity to address this matter with you, I have received feedback from the escalation. We do understand your concern However, please note that the damage ultimately effects the functionality of the unit and is not covered under our standard warranty. The GPU is being replaced we can have have a 30% discount offered off the invoice to have the card replaced."

Note: I was very cautious when installing and removing the power cable, pressed the release clip when removing the cable. My reason for this whole case was not hearing an audible "click" when installing the power cable unto the GPU. Does it make sense for a customer to pay $3700+ for $2799 retailed GPU for a plastic scratch and maybe defective? Furthermore, purchased 2 weeks ago and unused.

The plastic indent photo provided from RMA ASUS quotation

Canada Computers refused to take the GPU after confirming GPU works but not for the plastic indent