Ebay worker who quit after failing to explain four minutes of inactivity on computer to manager’s satisfaction loses WRC claim

Same, and because my breaks and meal time were plotted out by the computer, I would be starving and stressed

Probably the closest I ever came to hurting myself

I literally laughed when they fired me for not giving a shit anymore

A lot of WFH call center jobs go a step further, demanding that bathroom use only occurs during your 30 minute lunch or your break if your state labor laws require you actually get one.

Clocking in every day to not be allowed to stand for 8 solid hours like

call center job is still the only job i ever walked out on. that place was an employee mill though. i only last a few months and hardly anyone from my training class was still around. and the next call was right after the last one hung up, no time to do notes or anything. and god forbid you have dead air. when we had a customer complete a survey for our call, it was rated 5 to 1, best to work. Got a 5? You get a point. I think getting a 4 was zero points, and anything below was minus 1 point. That shit is the only reason ill fill out a survey for a support line i needed to call, as long as they weren't totally horrible or did what they could, i rate them a 5.

CS is probably the worst job I’ve ever had. It was worse because I’m bilingual so I got significantly more calls

i worked at a large cable company call center and we had to put people on hold to go run to the bathroom because there was no way to stop the incoming calls unless it was your proscribed break time and you had to keep all calls under 5 minutes or you "failed" the call. If you failed a certain number of calls in a week you'd find your badge didn't open the door one day when you came to work and that was the end of your job. There were other criteria too, like having to try to upsell on every call nomatter how angry the person on the other end was who just waited 2 hours on hold to try to get their internet or tv service working again.

I try to be as nice as possible whenever I get through to a call center person, but also didn't tie them up unless they choose to be tied up. Had a ton of actually nice conversations with call center people even when the reason I'm calling is because I got fucked by the company they're answering for.

beatnik suspiciously quiet

Yep, they didn't dismiss his case because they thought it was fair to write him up like they did, they dismissed it because he "only" got written up and his reaction was to quit & sue

Profit is the point. The cruelty is a bonus.