Malicious Compliance & Work to Rule: 2 easy & legal forms of sabotage to fuck with the boss
Malicious Compliance & Work to Rule: 2 easy & legal forms of sabotage to fuck with the boss
10 comments
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I don't want to be walked to it, I just want a general hint because I'm not a moron and I don't want to waste anyone's time.
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I worked a long time in retail. There's a few problems with pointing.
1- the employee probably doesn't remember exactly where the product is, and might be completely wrong. If they point and walk away, and the product isn't there, you have to track down another employee.
2- the customer isn't always the brightest and might still not see the thing right in front of them. Walking them over and pointing right at it is the only reliable way to ensure they actually see it.
3- most importantly (to the company), you will now be available to answer questions and upsell. The customer has already engaged you and is much more receptive to conversation than a random "can I help you with anything" walk-by.
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I understand number 1 and I've always had a lot of patience when this has been the case, probably because I've worked in retail too. Number 2 is on me. Number 3 will make me shop somewhere else is you try to sell me something I've already spent time researching, I just want to now where it is. I'm not stupid enough to expect a corporate-shill (again, I've been one myself) to give me good advice.
But appreciate you and your response!
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It was always easier to just show them. But most of the time I tell them where it was and then go "would you like me to show you?" And let them decide whether or not I walked them over.
But the retail I worked in was more specialized and a smaller store. Most people had more questions when we got there as to options, sizes, and the personalizations that we offered.
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Yeah, but when "corporate cracking down" happens it's not about you, the customer. It's about people with authority flexing their feelings of power and then jerking themselves off to it.
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This, plus I don't want to be followed around by a salesperson when I'm shopping
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Counterpoint: I'm bad at giving directions, and I assume the customer is bad at listening and following directions. So if I walk them to the thing, we're both less likely to have to repeat the conversation.
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Drops box on the floor "Certainly sir, right this way..."
10 comments