Reminds me of something happened to a group I was travelling with. We had booked the whole guest house, about 30 rooms, a year ago. Like we had done every year for ages.
When we arrived, they had a new owner and didn't know about our booking. Had to find a hotel for the night for the whole group.
so like he did their job for them?
Only 'answer the phone' part. They skipped over 'make an entry in the system for a table for 12' and 'reserve a table for 12 on the day of the booking' parts.
Well he said he wrote them down. In a lot of restaurants, the whole system is a book.
Reminds me of something happened to a group I was travelling with. We had booked the whole guest house, about 30 rooms, a year ago. Like we had done every year for ages.
When we arrived, they had a new owner and didn't know about our booking. Had to find a hotel for the night for the whole group.