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Apple does more than M$.
Apple is just as bad in a different way. There is no perfect solution. People need to understand what they do, to do it well. That doesn't mean that the average Joe needs to learn C. He can continue to write down the process on some sticky notes but it would help if he does look beyond the horizon e g. understand what the buttons he clicks all day actually do.
The average Joe should know how to use the command line. No, awk and sed aren't needed at that level.
So tech support over the phone is a bit more bearable.
But Apple isn't used nearly as much. Well, maybe in the USA. Those guys seem to simp for Tim Apple.
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