Struggling to get the service manual for a Beko washing machine
Struggling to get the service manual for a Beko washing machine
I cannot repair my washing machine without documentation. I have no idea how to use my multimeter to check the components. There are parts dealers for Beko in my area, but none of them have the service manual.
The parts shops all say go to the website for the manual as a flippant off-the-cuff answer. There are no service manuals on the Beko website -- at least not for my model. The navigation of the Beko website does not even have a path to docs. And worse, my model is treated as non-existent by the website.
What would I do if I were a professional repair service? What is the official channel?
I am open to “piracy¹” but it would be a long shot to scour all the dark web for a manual for a specific washing machine. It’s not the type of content people have a strong interest in spreading/trading.
¹As RMS says, it’s not a just term for it but sharing is awkward too.
From what I understand, they don't normally bother producing service manuals for individual models. It's a case of 'they all work on the same basic principals, so the repair person should be able to figure it out'.
My guess (based on my repair of a couple of aging treadmills that would suddenly jump to full speed!) is that there's a sensor on the motor that's malfunctioning and feeding the controller wrong (or no) information. It sounds like it sends power to the motor, doesn't receive the expected speed info back, stops and tries again a couple of times, then gives up.
This thread may be related (in terms of general info): https://www.diynot.com/diy/threads/beko-washing-machine-motor-problem.616682/
If it is the sensor, they seem to be pretty cheap (assuming compatibility), though I don't know how easy it is to get the old one off and replace it:
Most appliances just have the main parts available for replacement, rather than the individual components. You would just change the main board rather than replace a resistor, for example.
If you don't know how to find the broken component on a board, that's not something that the service manual would help you with either. There's too much of a risk of someone hurting themselves for the washing machine companies to go to that level of detail.
At that point you would need to figure out which part is broken and either replace the whole thing, or take it to a repair shop, but that would probably cost more than buying the whole part as a replacement.
I’m far from trying to track down the atomic component. I need to get an idea of what is failing. There should be readings I can take with the multimeter to see whether the motor is bad, or the controller for the motor, or something else. I’m not bothered at this point whether I can fix whatever part is broken. I might be fine with replacing a whole part. But I need to get there. I need to know which part is failing.
Ah, I misunderstood. When you were talking about a multimeter, I thought you meant that you wanted to replace individual components.
It might be worth posting on one of the DIY communities and describing the symptoms and any error codes. Even though you're unlikely to find someone with the same model, washing machines are all fairly similar, so you might be able to narrow it down to the likely part 🙂
What is the model?
WMD 26125 T
Yeah, hard to find one. Finding the user manual seems easy, but the service manual seems non-existent. Probably because the manufacturer wants you to buy a new one.
I did find this, if it helps (based on your link I assume you can read Dutch). But something tells me you are already beyond these steps:
edit: their contact pages are giving 404's, if I didn't know any better I'd say they are scammers.
I sent them an email from a throwaway to directly ask for the service manual, maybe that will work!
After reading other comments it seems what you're really needing is a diagnostic guide instead of a repair manual. There aren't many things that have diagnostic guides, as those doing repairs are expected to know how to diagnose.
The simple breakdown of diagnosis is: what is it not doing that it should? How would that logically happen? Go to that point and test. For example, the drum never spins when it should. The drum is spun by a belt, is the belt broken? Fix it. Not broken belt? What moves the belt? A motor, test the motor. Is it getting power as it should? Yes, bad motor. No, what feeds the power to the motor....... and on and on until you find the problem.
In the case at hand, every function seems to work. When I start a program it starts by pumping water out from the last program. Tub fills with water fine. But at the start of the wash cycle it attempts a high-speed spin with a full tub of water, which seems quite bizarre. Attempting a high-speed spin with water in the tub causes it to jump because of all the weight. It /should/ just slowly rotate in one direction, then the other direction. But instead it does a 2 second spin then pauses for a minute. Then it repeats that 2 second high-speed spin then pauses. After 4 or so repeats of that it quits and leaves a blinking start button.
My first thought was that it detected overloading or an imbalanced load and maybe tried to balance the load. But it does the same thing empty. The belt is fine and the motor is obviously strong enough to make it spin as far as I can tell. But maybe something that controls the motor is broken. I am stuck because I don’t know how to probe the various parts with my multimeter as far as what readings I should look for.
The machine has a spin-only program that should do nothing but spin. When I run that program, it obviously does not add water. It just starts the spin (as expected) but pauses 2 sec after starting to spin.. waits a min, then tries again. It looks like it spins fine but it’s giving up anyway.