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Technology @lemmy.zip

BrikoX @lemmy.zip

8mo ago

Softbank plans to cancel out angry customer voices using AI

arstechnica.com Softbank plans to cancel out angry customer voices using AI

Real-time voice modification tech seeks to reduce stress in call center staff.

Softbank plans to cancel out angry customer voices using AI

Real-time voice modification tech seeks to reduce stress in call center staff.

Technology @beehaw.org

sabreW4K3 @lazysoci.al

8mo ago

Softbank plans to cancel out angry customer voices using AI

arstechnica.com /information-technology/2024/06/new-emotion-canceling-ai-tech-aims-to-shield-call-workers-from-angry-customers/

Softbank plans to cancel out angry customer voices using AI

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9 comments

I bet if the bank did not do shit things to its customers it would not have need for this.
- that's true, but usually the bank's policies/systems were not decided upon by the minimum-wage call handler who is being abused down the phone.

9 comments