It's not tech support, just been getting the run around for 2 weeks now

Usually it's pretty easy, I reach out, ask how their day or week is going and if they mention kids I ask how the family is doing. We talk about random things for a bit, then we start going into the latest projects the library is working on and how I could use their help. The usually response is, I never thought a Library would need that, and we schedule the next set of meetings to talk with their internal experts.