Responding to damaged keyboard tickets titled "URGENT!!!!1!!":
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
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It's a pretty big deal if you can't use the letter M and your job requires typing. That's like being a carpenter and having no nails.
Not really, it's more like having a third of your nails be shoddy when you have unlimited free nails, and then deciding to make your personal level nail problem equivalent to a several thousand person no-nails at all level problem without asking for new nails in the first place.
Cool. Now retype your response without using the letter N and tell me how you feel about it.
Yeah, I'll happily rephrase!
"Should 1 fella claim barely half of a keyboard problem is equal to 2000 people without accepted passwords?" Let's see!
I feel great about that above phrase, because I made it by myself without a policy created email delivered to 3 levels of bosses.
The user disagreed with thr above vibe, so they solo had several layers of bosses awake, Saturday at 8, for a 1 user keyboard issue.
Little off, but same vibe, eh?
I would be so frustrated if someone somehow manually entered a P1 for a keyboard and it wasn't changed immediately. Like your case, it would get escalated. Yes, a functioning keyboard is important to that user, but the priority level and urgency are tied to the organization. Nothing like the call or email saying a huge chunk of your org or end users are effectively down, only to find out Chad couldn't type an email.
Hopefully that person was talked to and somehow disciplined. Your other comments sound like they really should have known better.
Jesus. No one says it isn't bad or annoying. Just that it wasn't what they considered priority one
If their job involves writing stuff, then a broken keyboard is pretty high priority. If it was just that there's a weird visual glitch or something then I understand it not being urgent.
And spare keyboards can be found at many desks, or as low as $10 at some stores. Not really a help desk issue.
Get a new fucking keyboard, chump.
I thought it was kind of tech supports job to deal with tech issues. Telling employees to go out and buy their own keyboards is just lol
"Half of the time"
The 7 doesn't work properly on my laptop which is only relevant during boot (USB keyboard deactivated) or meetings as both passwords contain a 7. I didn't even create a ticket yet and it's been months.
Why haven't you? Throw it in the queue, don't mark it as an issue that might lose the company thousands of dollars per minute, and good things can happen!
Tbf that is also kinda stupid. Because at some point the "7" key will break entirely, and if the screen keyboard option on login is disabled in Windows (I don't know why it would be), you won't be able to log in at all. That is a lot of risk for a 30 USD keyboard.
