I think I'm too young to remember that. Every product I ever bought from them had a shitload of technical problems. And the RMA would feature them trying to pressure me into paying for unnecessary services, just like in the video.
This scam seems to be a global policy for ASUS. I live in the EU.
Absolutely the worst service. For my last motherboard, I had to RMA it four times before they fixed my issue. It took nearly five months to get running and lasted less than a year before dying again, this time out of warranty. Every ASUS monitor I've purchased in the last few years has died. I'll never buy anything from ASUS again.