11mo ago

Fridge failures: LG says angry owners can't sue, company points to cardboard box

www.nbcbayarea.com Fridge failures: LG says angry owners can't sue, company points to cardboard box

NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a ...

Fridge failures: LG says angry owners can't sue, company points to cardboard box::NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems....

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62 comments

Arbitration clauses need to be banned, at least for regular consumer purchases.
But thanks to lobbying, that will never happen.
But at least I know never to ever buy anything from LG and Kenmore.
- I'm starting to run out of mid-range appliance brands. Had problems with Bosch and Samsung. Now take off LG and Kenmore. There's a few others, but for the most part, it's either cheap appliances left or the higher end stuff like Sub-Zero/Wolf.
  
  You have to fight the root cause. Your politicians want this or they would implement rules against it
  
  Just like consumer protections, they are bad at looking ahead: things need to get disastrous before politicians are moved to act.
  I kept expecting shrink wrapped terms of service would do it, since it’s so clearly unfair to insist you agreed to something you can’t see until you’ve already “agreed” by opening the package. And I don’t see how most of these are even legally supportable - that’s great that you want an arbitration clause but how can you claim I agree with a contract unilaterally imposed by a conglomerate a billion times my wealth and no opportunity to read or bargain? How can you claim it’s legal to insist I sign away basic rights (yesterday I watched a video where a company was insisting there is no guarantee of fitness for purpose or that it functions on delivery).
  By virtue of our legal system relying on lawsuits for any sort of redress from fraud, I’d call the right to sue a fundamental right in our economy, that should not be able to be signed away
  
  Bosch and Siemens are much the same but I've had positive experiences with both.

62 comments