Kirk Tanner, the new CEO and president of Wendy’s, shared with analysts his various plans to increase company profits, including investing in digital menu boards that will have the capacity to display dynamic pricing that fluctuates throughout the day by 2025. Here's what customers need to know.
This new CEO of Wendy's would be wise to remember that fast food is a convenience not a necessity. I've got a nice little propane grill in the backyard and I know how to make a square patty. I don't need you, you need me.
I remember when Dave Thomas was still alive. I loved Wendy's quality over most everyone else, so I would prefer them even if something else was closer or cheaper.
THE VERY NEXT WEEK after Dave died, there was a very noticeable drop in burger patty size and quality. I basically stopped eating at Wendy's after that.
I'm sure this is also what Dave would have wanted.
We're so bad at employee management and don't want to pay a living wage, so we'll charge you extra when we're busy. But wait, there's more, we're still not going to pay a living wage to hire more employees, so you're not only going to pay more, but your wait will still be the same.
In an environment of painful (almost insulting) food price increases everywhere, Wendy’s decides to remove price predictability from the equation, ensuring that I never know what I’m going to pay, except that I can guarantee I’m going to be gouged when I most want to eat.
Yeah, I don’t care what they sell. I don’t want to be treated like that.
Imagine walking in, seeing a price on the board, waiting behind someone with a big order, and by the time you get to the counter the price has increased. I forsee yelling and fights happening in lines.
People are not gonna like that. They will pull into the drivethrough line to buy the same thing they paid $3 for the day before, and leave or buy something cheaper when they see it's $4 right now.
... planning to invest approximately $20 million to roll out digital menu boards...
Wendy’s will also invest an additional $10 million over two years...
Have you tried not spending $30 million dollars to sell hamburgers?
I mean, holy shit. You sell burgers and fries. Does everything need to be digitally and AI enhanced?
A spokesperson for Wendy's confirmed the news with Food & Wine, stating the company is focused on providing "great-tasting" food and is "making a significant investment" to grow its digital business, including rolling out digital menu boards in some U.S. restaurants. "Beginning as early as 2025, we will begin testing a variety of enhanced features on these digital menuboards like dynamic pricing, different offerings in certain parts of the day, AI-enabled menu changes and suggestive selling based on factors such as weather. Dynamic pricing can allow Wendy's to be competitive and flexible with pricing, motivate customers to visit and provide them with the food they love at a great value. We will test a number of features that we think will provide an enhanced customer and crew experience."
At least with Uber it made some sense. Higher prices and this payments to drivers was meant to compel more drivers to head out to pick up the increased demand.
But here, there are no surge wages, nor are employees coming in to cover a rush.
I just go to local burger joints now, it's the same price and the food is better, and (probably) someone local is getting money and not some ceo across the world who doesn't care about my local economy or people.
ITT: people who didn't eat fast food anyways stroking themselves at the thought of the poors getting poorer. The only people eating Wendy's go here because it is their comfort food and they probably feel like it's the best option. They will pay the higher prices.