Sales, marketing and support most likely. It has a massive corporate userbase. I'm guessing the actual tech side of the house is only a small fraction.
I used to work at DS and there was definitely overhiring done during the early pandemic when the stock price was going up. At least three people I know were let go in this round and they were in technical teams, which was surprising.
I'm no fan of these layoffs, but a company like Docusign having over 7k employees is mind blowing to me. They could probably GET BY with 440 employees and then outsourcing customer service entirely.
Our account manager just tried to wrangle us into 3x as many licenses as we needed. I looked at the numbers and there wasn’t any usage. I think they logged in to sign something over a year ago and that auto-consumed a license.
Spent waaay too much time trying to get them to come up with the right number.
I think their business model is to get as many people licensed as possible even if they aren’t using the product. The steps you need to go through to release a license are odd.
They wanted $30k for like 6k envelopes a year for my company. With Conga Sign, it was less than $5k for UNLIMITED. They didn't adjust pricing with competition. They need to shrink or go extinct.