The Self-Checkout Nightmare May Finally Be Ending
Self-checkout is a failed experiment, and a growing number of stores are backpedaling on these cursed machines.
The Self-Checkout Nightmare May Finally Be Ending::Self-checkout is a failed experiment, and a growing number of stores are backpedaling on these cursed machines.
“We had relied and started to rely too much this year on self-checkout in our stores,” Vasos told investors. “We should be using self-checkout as a secondary checkout vehicle, not a primary.”
That is the key point here. Use them to replace the express lanes but dont replace all checkout points with them.
they actually increase labor costs thanks to employees who get taken away from their other duties to help customers deal with the confusing and error prone kiosks
Now that is bullshit... how can it cost more to have someone spend part of their time to help a customer when they have a problem vs having an extra person help them full time during checkout.
Still, 60% of consumers said they prefer self-checkout as of 2021, presumably because they’ve never seen Terminator (wake up sheeple).
WTH... I really don't understand why this person hates them so much. Seems to have some hidden agenda but I cannot for the life of me tell what it is.
The #1 argument against any sort of automation is that it replaced workers and concentrates wealth for the few; increasing wealth inequality.
If we lived in a society with strong safeguards, redistribution of wealth, and economic mobility, most of the people who currently oppose automation would not.
I say this as someone who automates jobs.
Still, 60% of consumers said they prefer self-checkout
What a nightmare. 😜🤪 Ehr I mean what nightmare? 🤔
Seems to have some hidden agenda but I cannot for the life of me tell what it is.
IDK, maybe pandering to people who are chronically against any kind of change?
Nightmare?
Lol is this a late night infomercial?
... yes! That is exactly what this shit is, actually. Just, not limited to that medium/timeslot anymore.
Ugh....
what a crazy article. self checkout isnt going anywhere. this person is just a technophobe.
This is the best summary I could come up with:
Don’t ring the funeral bells just yet, but the self-checkout kiosk horror show could be nearing its end.
Stores across the country are reversing course on the machines, and consensus is growing among analysts and insiders that self-checkout has been a disaster for consumers and retailers alike, according to a new report in the BBC.
Dollar General made enormous bets on self checkout tech in 2022, but it recently announced the project flopped.
Shoppers are reportedly 21 times more likely to sneak items past machines than human cashiers, but consumers also constantly steal unintentionally because the self-checkout process can be so cumbersome.
Not only do self-checkout machines double theft rates, they actually increase labor costs thanks to employees who get taken away from their other duties to help customers deal with the confusing and error prone kiosks.
But a growing number of consumers are souring on self-checkout, thanks to endless frustrations, accusations of theft, and wasted time.
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Self checkout works fine here, and I like that I can skip the line for faster checkout when I only have a few items.
But maybe that's because no shops have bet heavily on it, it's only an added option, you can still use traditional cashier checkout everywhere here.
Nobody in here mentioning theft as the reason. Target and other stores have said they may be rolling back self checkouts as well.
I love self checkout. That being said, people who can't even remember their own names and are technologically illiterate have no business being in the self checkout.
If enough people steal via self checkout they will go away. (This is not shopping/self checkout advice)
No please... I love self checkout :(
For real. The wait is often shorter than the cashiers' lines, and I don't have to interact with anyone. 99% of the time that someone has a problem with them it's user error. Though I do hate that the ones near me can no longer be muted.
Man, where does everyone in the comments live that it still works like this? Where I'm at, they basically have attempted to replace like 90% of cashier jobs with these machines. There is often either no cashier at all, or one single cashier with like 5 people in their line, each with shopping carts filled to the brim.
The self checkout lines routinely reach lines of 10+ people with many old people who struggle using the machines forced to use them and gumming up the operations more. I avoid going to the grocery store like the plague during any kind of higher traffic time because I don't want to wait in line for 15 mins.
Other issue with self checkout machines is that some places (Kroger, looking at you) weigh the bag every time you scan an item before you can scan the next, which makes things go soooooo slow.
