Skip Navigation

Can't install CC as per the guide

Does anyone have a fix for Creative Cloud's installer crashing? It keeps generating a .dmp file regardless of which set-up file I use (I've tried all 3). I see this exception code in the dmp file -> 0xc0000096 and after looking it up I'm not sure what else to try.

Everything Adobe related on my computer has been uninstalled/removed (registry, appdata, programfiles, programdata) and I've turned off all AVs and windows firewall during the process yet it still crashes.

Even tried it in safe mode and I am on an Administrator account.

Edit: To anyone who sees this, I tried everything posted below short of a full restart. I re-installed the Microsoft Store (I'm using Windows 10 LTSC) using powershell and tried installing creative cloud that way. I had to uninstall and re-install it again as after running GenP it was still showing "Buy" in the Apps tab instead of "Install".

For some reason I can not reply to the comments but I am very grateful for the help!

4 comments