Edit: If this is actionable, I would be interested in participating in a class action suit against Philips for materially altering a product’s functionality after purchase. This is like buying a normal car and being told a year later it was given a remote update and now can only use Ford (tm) brand gasoline which costs $10/gallon.
If you do have an existing investment in Hue products, I suggest reaching out to them to request a refund because your purchase was made under a different policy, and this policy change is going to render your products useless without consent on your part. If they’re going to force a significant change that compromises the functionality of what might be hundreds of dollars worth of equipment without permitting recourse for legacy users, they should have to accept returns on what essentially is now a product you did not purchase and would not have purchased.
Thankfully, while I have a smart plug from them, I've made sure that it's a Zigbee powered one, meaning it's directly connected to my Home Assistant server over it's own frequency/protocol, no app required. Guess that choice is paying off now.
Also, someone should tell whoever is managing that Twitter support account that you should never use the phrase "We're sorry you feel that way", even when you're going for a non-apology.
I was forced to move (landlord sold house) and when I got to my new place, I just never got around to setting up any of my smart home devices. Thermostat, cameras, lights, assistants, sensors, monitors, etc, and weirdly enough I am somehow happier now.
The random issues, glitches, delays between asking an assistant/pressing buttons before an action went through, fixing integrations, fixing Home Assistant, fixing random unpairs, etc. was driving me nuts. Especially when you have invested hundreds/thousands of dollars into premium devices.
Worst was when you'd ask assistant to do something, and it somehow misheard you and does something else. Fried an aquarium thermometer that way. Turned on ALL lights when everyone was sleeping, despite me asking to turn OFF a very specific light..
The only thing I truly miss is being able to turn off my bedroom light when I am in bed. But the stress I save is worth getting up and turning it off.