9mo ago

Federal Trade Commission Announces Final “Click-to-Cancel” Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships

www.ftc.gov

Technology @beehaw.org

Gaywallet (they/it) @beehaw.org

9mo ago

Federal Trade Commission Announces Final “Click-to-Cancel” Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships

www.ftc.gov /news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring

News @lemmy.world

TheOne @lemmy.blahaj.zone

9mo ago

Federal Trade Commission announces final “Click-to-Cancel” rule making it easier for consumers to end recurring subscriptions and memberships.

www.ftc.gov /news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring

12 comments

I’m hoping this will prevent toxic gym membership cancellation practices
- It mandates that subscriptions that begin with a click must be able to end with a click.
  I’m guessing gyms will just remove online signup from their websites.
- in my experience those are usually contracts you sign for a period of time. might not be able to get around that.
  
  There are ones with clauses that say “cancel any time” and then when you actually try to cancel they make it a substantial pain.
i remember having to actually call an ISP to cancel, as there was no online option, so it was one of the rare occasions of getting a human being on the phone almost instantly and it was
"i'm calling to cancel my service"
"why?"
"cancel the service"
"are you moving?"
"cancel the service"
"are you switching to another provider?"
"cancel the service"
"is the bill too high? would lowering the bill change your mind?"
"cancel the service"
and on and on and on for 45 minutes
- I enjoyed that call exactly once, when I left Comcast for RCN.
  "I'm calling to cancel my service."
  "Why?"
  "RCN offers twice the download speeds for half what you charge. Can you beat that?"
  ".....I'll switch you to cancellations."
  
  Same experience.
  “Hello! I’m calling to cancel.”
  “Why?”
  “They’re installing gigabit in my house next week and it’s 20USD less than the 100 megabit I’m paying for right now.”
  “….okay!”
- The moving thing worked for me, I just said I'm moving back in with my parents and they have amazing Internet. Like to me that's a checkmate, they can't say anything
Lina Khan
That woman is the most important bureaucrat in the United States. Jesus, she's fighting Wall Street and Silicone Valley, and winning. This election is, by far, more than about Harris vs. Trump. Khan will be #1 on the chopping block if Trump wins.
If you're not familiar, get to know her:
https://www.youtube.com/watch?v=oaDTiWaYfcM
Thank you Lina Khan!
Will this extend to Comcast so people no longer need to provide fucking death certificates to cancel the service of deceased loved ones?
Hey, it's my god given right to take it up the ass from corporations. I'm voting for Trump so he can reverse this radical marxist fascist rule on day one.

12 comments