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Insurance must be the only industry that actively tries not to deliver the service that its customers pay them for.
well there's the whole telecom industry too
And car insurance. And wall street. And Google with Pixel Pass. Actually I think capitalism just fails to deliver in general.
No no, you're confusing the product and the customer. The customer is the stockholder and investor who owns equity in the insurance company, or in its bank. The product is quite literally denying care.
I think every industry strives to be able to not deliver something after being paid, they usually just can't get away with it.
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