trending hack sending emails about a support ticket
trending hack sending emails about a support ticket
I've seen a few hundred of these emails in the past couple days coming in from multiple different companies.
I'm looking for more info.
at least one said it was zendesk, most did not say any software.
the tickets are being sent with CC addresses that contain large email lists. often others on the CC who don't know what's happening will reply "stop emailing me".
so far I've seen this coming in to multiple addresses and none of the sending companies are familiar either.
sounds familiar to anyone? any info on this? it's there a name i can lookup to find more info? i want to know what services this effects so i can properly protect my stuff and my work stuff.
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This is someone abusing ticketing systems that send autoresponses. Nothing has been hacked, the best thing for you to do is make a mailbox filter rule that trashes those and move on.
I've done that, but it's spreading.
The people operating the ticketing systems that are being abused will need to individually take action to deal with those incoming false support requests. They’re already aware of it, you don’t need to try and tell anyone.
Another thing to be aware of - sometimes malicious actors will do this in order to overwhelm your mailbox because they’re doing a identity theft or account takeover thing against you, so watch out for emails that say some password of yours was changed, or a purchase was made or something. This might not apply to you, you mentioned other recipients. But it’s still good to know.