First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
www.bloodinthemachine.com AI can't fix what automation already broke
Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life
cross-posted from: https://lemmygrad.ml/post/4856141
We live in a sci-fi dystopia.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
48 8
