Asus just apologized for its outrageous repair costs and RMA process
Asus just apologized for its outrageous repair costs and RMA process
Asus says it's now "working diligently" to make improvements, following reports of sky-high repair bills and unreasonable charges.
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This article doesn't address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.
Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.
The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that 'explanation' in writing.
Wasn't it in for stick replacement? Why do they need to fix a microscopic blemish that has nothing to do with the repair?
GN sent in a unit that would need a stick and main board replacement, because the micro SD slot was also broken. If they say the case etc is also bad, they can just give a new unit and Chuck the old one, thus saving on labor and spending the same amount of money.