What about people who spent real money and don't have PSN in their region? Are they not legitimate customers with legitimate grievances? Or is that only for American consumers?
That logic doesn't make sense. It is as if a cheater would justify using hacks by saying "you guys weren't enforcing it, so I am allowed to cheat" when all they were doing is grabbing all the cheaters for a banwave
Well that's a shame because that's how things like copyright laws work. That's why companies like Nintendo are so overly litigious. Whether you like it or not, people bought Helldivers 2 and didn't need to have a PSN account to play it. Now Sony is making it so they do, several months after purchase and long after customers would typically be able to get a refund. Sony never gave information on the waived requirement coming back, customers could only possibly know there was originally a requirement for yet another third-party account that serves little purpose to the user and that requirement was waived. For months now players have been buying the game, launching it and actively playing it without once signing in to PSN. This is also going to cause a subset of owners to completely lose access to the game they legitimately bought because of Sony's short-sightedness to enforce a network requirement in countries that network simply doesn't exist. This is a case of moving the goalposts, arbitrarily removing content from legally-abiding customers and this isn't the first time. Maybe you've already forgotten the controversy with Discovery? This isn't a good look for Sony to be pulling content from clients twice within 6 months, no matter how different the means.