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Called the VA crisis line a while back, talked to a case worker and they told me they'd have someone pick me up. A little while later I get a knock on the door from a city cop with his holster unbuckled there to take me to the psych ward of our local shitty hospital.
Spent three days in what essentially was One Flew Over except my nurse Ratchet was a part time psychiatrist that didn't completely speak English, and was a total dick.
Ended up checking myself out because nothing was being accomplished there beside morning calisthenics. Later that week, I got a bill from the hospital for $1200, and the VA said they wouldn't cover it because I didn't call it in within 72 hours... Even though it was a VA rep that started the process, and it was related to a service-connected injury (PTSD).
This was over ten years ago, but it's comforting to know some things never change.
The VA screwed up my meds by sending them to a non existent address. So I had to go to the local ER to get them. (I'm not sure who would even ask for psych meds that aren't tranquilizers but apparently they're controlled just like opiates...) At any rate. Same story, I called first and they told me that's what I had to do. So I got a rideshare to the hospital because I was also having a really bad day. The local ER was really great. But the VA then sent me a bill. I called their number and they said I was supposed to drive myself 2 hours to the nearest VA hospital. I told them that would have been the worst choice I could have made and they could either pay for it or explain to Congress why I'm paying for their malfunction. And you know what? Somehow, some way it worked. They took it back and I never had to pay it.
But then they got me back on an ambulance ride years later, (after they swore to Congress they'd start paying for ambulance rides).
At any rate, I just wanted to let you know you're not alone. Get what you can from the VA but never let them get you.
I am honestly surprised they even answered, or did anything at all.
Called them once (same issue with PTSD) and the lady put me on hold, then hung up. It made me laugh at how stupid this whole system is, then I got drunk and fell asleep.
Dam, unfortunately, the system that is so good for those who want to enlist, quickly forgets those who return from the battlefield.
These situations. In my opinion, there should be no costs, and they should not be based on 72 hours, or any type of restrictions.
In addition to not making any sense in this specific case, if it was started this way.