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I had my holiday time off canceled for the second year in a row, but I can't even do any work because the customer that threw their problems at us while they're on vacation didn't provide enough specifications.
During my standup yesterday we literally determined I don't have any work to do. Thanks boss.
I was writing my resignation in my head all weekend instead of enjoying my holiday.
If you are in support isn't throwing problems at you the entire purpose of the role? You make it sound like they are doing something wrong.
If they cancel someone's vacation to provide support but can't provide sufficient detail to define the work, they're definitely doing something wrong
Oh hey boss, yeah I've got those new tps report sheets right here
It's the customer's responsibility to define the nature of the issue. People in support aren't magic if you provide no details and then become non-available then that's a customer problem.