I don't think asking questions can ever be a bad thing, really, especially if you're not cutting anyone off. That's not in counter to the post, or anything, I just think it's generally a very good idea. You can honestly listen to someone with questions, and it shows that you're thinking about their problems in a way that's more real than just like, making eye contact, saying garbage platitudes, and then kind of being like the human equivalent of a teddy bear or some sort of comfort object for someone. A well directed question can often get more to the root of the problem more than anything else, I think. You can also direct people around with questions, but that's maybe best left for your good faith actual listeners, rather than people who just want to abuse their question-asking so they can direct someone towards what they think the solution is.
I dunno. people are just like. Not good listeners, at all. I'm not, most of the time, I like to think that I'm decent at it when there's something that matters, but then I also have a pretty big brainfog whenever this shit happens, and I forget to ask questions sometimes, which really, really, impairs your ability to comprehend the whole situation. The biggest thing is just trying to piece everything together, right, that's a good use of your conscious thought. A bad use of your conscious thought is thinking about what you're gonna say next, or remembering whatever like. scripted response you've come up with for this scenario, slotting this scenario into a specific "problem" set that you're gonna pretend that you've already solved.
On the flip-side, I do find it kind of annoying when you ask someone some question like "well have you tried talking to them?", and they interpret that as "what do you think I'm STUPID do you think I haven't TRIED THAT!", when usually the purpose of a question like that is more like "what was the result when you talked to them?". It's to spurn on more context, it's a platform to vent more, basically. The language of the question could be more precise, yes, but oftentimes people are so used to not being talked to and engaged with as human beings, that they kind of default to taking every question as a bad faith attack on their intelligence as a sort of defense mechanism, or something. It's kind of annoying, and when that happens you have to deliberately be more precise and be more careful to get across explicitly that you're invested in their life, but it's just like. It's just a thing I've noticed that people do sometimes, I guess, what I'm saying is, be on the lookout for that more. Don't get mad when/if that happens, just be like, oh, my bad, sorry, that's not really what I meant to say, I meant to say (insert more precise and carefully worded question here).
That's it, that's all I got.
edit: Actually it wasn't. Most of the time, the solutions you're proposing are garbage, and your partner (usually, unfortunately, could be whoever you're talking to) is elevating the conversation to a more top down view of why all your solutions suck. The reason it's important to ask questions is because the problems everyone is having are usually more complex than the solution you can come up with in five seconds. People aren't like, "how do I fix my toilet", and then you just tell them to turn off the water. The problems people have are way more complicated than that. At least give it five minutes of listening, you will be impressed by the results.
Because you are making an assumption that they did talk to them. Most people avoid confrontation whenever possible(in my experience).
People often need to vent when they are overfrustrated by not being able to resolve a problematic scenario, or are not able to remove themselves from being around the situation that is causing them the stress(like when co workers are being toxic af at each other and keep.dragging you into it and you are stuck working next to it all day because your desk is in the same area etc)