Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.

My pixel had issues with the screen (p7p) contacted google, within a couple of days I had an advance replacement device in my hands and a return label for the faulty device.

My watch is giving me issues currently so I'm planning on hitting up support about that too, as it's not within what I expected from the watch (won't connect via bt after a month or so, requiring a factory reset).

In AUS we have great consumer protections, if my watch continues on the way it is currently I'll be returning it for a full refund.

Unfortunately that huge shift would require a complete change in Google's corporate culture and that's not gonna happen.

I had my own experience with their customer support after purchasing 2 Pixel 6's. They were utter garbage. Both had the cellular connectivity problem and the fingerprint sensors were completely useless. Those sensors failed 100% of the time in brightly lit stores. There's no way in hell that Google was unaware of those problems, and they were in fact well documented (but not resolved) after six months and one major software "fix".

Lucky for me a request for help on Reddit resulted in multiple people saying they despised their Pixels and to return the damn things before it was too late.

They immediately lost my business with no public followup on 911 dialer bugs on Pixels. Plus there is ALWAYS a huge hardware problem on flagship Pixels, every single generation. Went iPhone SE and really why would I ever move back?