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She immediately comes to me for tech support and asks what to do with this data, how to access it, etc..
You over estimate the technical independence of people near a geek. It's like they gleefully turn their brains off.
But the OP says it's unencrypted data. While that behaviour might be the norm- would she also need assistance to navigate an unencrypted, unprotected backup?
100%.. If the app updates and moves a button it might as well be broken until I figure it out and explain it.
She sounds persistent. If don't understand whatever I've just launched, I'll close it and move on to the next file
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