they weren't completely wrong now. on thier own financials, its mentioned that only 30% of game sales are physical. physical buyers are now the minority.
I'm one of those people. I just can't be arsed to get up off the couch and put a game in. After work and kids I'm beat and just want to pick something and start playing.
I've also just learned over the years that I just don't go back to stuff all that much. If I finish a game, that's it I'm done. If I really want to go back in 20 years there's probably a PC port since there are very few console exclusives or just emulation.